Terms and Conditions

These Terms and Conditions (the “Terms”) govern access to, purchase of, and use of the products and services of Corporate TIC Latam S. de R.L. (“Corporate TIC,” “the Company,” “we,” “us”), a Panamanian company, through the tic.com.pa website, its subdomains, and customer portals.

By registering for, purchasing, activating, or using any of our services, you (the “Customer” or “User”) represent that you have read, understood, and fully accepted these Terms. If you do not agree, you must refrain from using the services.

1. Definitions

• Customer / User: an individual or legal entity that purchases or uses the services.
• Proprietary Services: products operated directly by Corporate TIC: WorkMail, Hosting, Domains, Servers (VPS / dedicated / cloud), and Antivirus.
• Third-Party Services: licenses from manufacturers for which we act as a distributor or partner: Microsoft 365, BlackBerry, Acronis, Lookout, and RPost.
• Account: a record associated with the Customer’s credentials, used to manage their services.
• Plan: a purchase option (monthly or annual) with the scope, limits, and prices defined at the time of purchase.

2. Account Registration and Eligibility

To purchase services, the Customer must create an account with truthful, complete, and up-to-date information, and is responsible for the confidentiality of their credentials and for all activity under their account.

• The Customer must be of legal age and have the legal capacity to enter into contracts.
• When purchasing on behalf of a company, the Customer represents that they have sufficient authority to bind it.
• Corporate TIC may suspend or cancel accounts that contain false or fraudulent information or that violate these Terms.

3. Description of Services

3.1 Corporate TIC Proprietary Services

• WorkMail: professional email with your own domain, mailboxes, anti-spam, and storage according to the plan.
• Hosting: shared, WordPress, or application web hosting, with resources and space defined by plan.
• Domains: registration, renewal, and transfer of domain names, subject to the policies of the registrar and of the authority for each extension.
• Servers: VPS, dedicated, or cloud (AWS / Azure), with the agreed computing, memory, and storage resources.
• Antivirus / Cybersecurity: endpoint protection, backup, and managed security.

3.2 Third-Party Licenses and Services

Use of these products is governed, in addition to these Terms, by the manufacturer’s license agreements, which the Customer accepts upon activating them:

• Microsoft 365 / Office 365: subject to Microsoft’s terms — Microsoft Services Agreement and Microsoft Product Terms.
• BlackBerry: SecuSUITE, UEM, BBMe, Workspaces, AtHoc, and others — BlackBerry Solution License Agreement.
• Acronis: backup and cyber protection — Acronis terms.
• Lookout: mobile security, subject to the manufacturer’s terms.
• RPost: certified email and electronic signature, subject to RPost’s terms.

4. Purchase, Plans, and Term

• Plans are purchased on a monthly or annual basis, with the scope and price in effect at the time of purchase.
• The purchase is completed once payment is confirmed and the service is activated.
• The specifications of each plan are those published or quoted to the Customer.
• Corporate TIC may modify features with reasonable advance notice; changes do not affect services already paid for during their current term.

5. Payments, Renewals, and Billing

5.1 General Terms

• Prices are stated in Balboas (B/.) or US Dollars (USD), and include or exclude ITBMS (Panama’s sales tax) as indicated in the quote or invoice.
• The service is activated or kept active once payment is confirmed through the available payment methods.
• The Customer must keep their billing and contact information up to date.

5.2 Annual Plans and Automatic Renewal

• Renewal notice: in month 11, the amount, expiration date, and plan details are communicated.
• Confirmation: the Customer must confirm and pay before expiration to keep the service uninterrupted.
• Automatic renewal: unless otherwise indicated, plans renew for equal periods at the then-current price.
• Non-renewal / cancellation: must be notified in writing, through our contact form on the website, before the expiration date.
• Domains: their renewal is governed by the registrar’s deadlines; failure to pay on time may result in loss of the domain, without liability for Corporate TIC.

5.3 Late Payment, Suspension, and Reactivation

• Non-payment at expiration may result in suspension after the grace period determined by Corporate TIC.
• Reactivation after suspension for late payment may be subject to an administrative fee.
• Once the applicable retention period has elapsed, the data and settings of an unpaid service may be permanently deleted.

5.4 Refunds

• Charges for services rendered, activated licenses, registered domains, and custom work are non-refundable.
• Any specific refund policy will be the one stated in the quote or product sheet.

6. Obligations and Acceptable Use

The Customer agrees to use the services lawfully and not to:

• Engage in illegal or fraudulent activities or activities that infringe the rights of third parties.
• Send spam, malware, phishing, or malicious content from the contracted services.
• Compromise the security, integrity, or availability of the infrastructure of Corporate TIC or of third parties.
• Resell or assign the services without authorization, where applicable.

7. Service Levels and Availability

• We make reasonable efforts to maintain high availability, relying on top-tier infrastructure providers (AWS, Azure, among others).
• Scheduled maintenance windows may occur, and we will endeavor to give advance notice.
• The availability of third-party services depends on the corresponding manufacturer.
• Any specific service level commitment (SLA) will be the one set out in writing in the contract or quote.

8. Technical Support

• Support is provided through the official channels published at tic.com.pa and through the customer portal.
• Hours: Monday to Friday, 8:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 12:00 p.m. (Panama time), unless extended support has been purchased.

9. Intellectual Property

• The trademarks, logos, software, documentation, and content of Corporate TIC are owned by it or its licensors.
• Third-party trademarks and products (Microsoft, BlackBerry, Acronis, Lookout, RPost) belong to their respective owners.
• Content uploaded by the Customer remains the Customer’s property; the Customer grants Corporate TIC the authorizations necessary to operate the service.

10. Limitation of Liability

• The services are provided “as is” and “as available,” within reasonable industry standards.
• Corporate TIC will not be liable for indirect damages, loss of profits, loss of data due to causes beyond its control, or failures of third-party providers or manufacturers.
• Total liability, to the maximum extent permitted by law, is limited to the amount paid for the affected service in the three (3) months prior to the event.
• The Customer is responsible for their own backups, unless they purchase a specific backup service.

11. Personal Data Protection

The processing of personal data is governed by our Privacy and Personal Data Protection Policy, which forms an integral part of these Terms and complies with Law 81 of 2019 and its Executive Decree 285 of 2021 (Panama), as well as the European Union’s GDPR where applicable.

12. Modifications

• Corporate TIC may modify these Terms at any time; the current version will be published at tic.com.pa with its update date.
• Continued use of the services after a modification constitutes acceptance of the new Terms.

13. Termination

• The Customer may request cancellation in accordance with section 5.
• Corporate TIC may suspend or terminate the service in the event of breach, non-payment, or misuse.
• Upon termination, the right of use ceases; data may be retained or deleted according to the applicable retention periods.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Panama. Any dispute will be submitted to the competent courts of Panama City, without prejudice to any alternative dispute resolution mechanisms the parties may agree upon.

15. Contact

For questions about these Terms, or for purchase or cancellation requests, please use the contact form available on our website.